For Improving Customer Services : Tata Group-Owned Air India Collaborates With Salesforce

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Tata Group-owned Air India on Tuesday said it has collaborated with Salesforce to provide improved customer services.

“By working with Salesforce, Air India’s customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel in every customer interaction,” the airline said in a release.

With the collaboration, the carrier will optimise the customer experience across all key touchpoints — online, on the ground and in the air.

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