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Falling In Line : Twitter ‘Actioned’ 133 URLs Between May 26-Jun 25, Names Vinay Prakash As Resident Grievance Officer

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Under fire for not complying with the new IT rules , Twitter received 94 grievances and ‘actioned’ 133 URLs between May 26 and June 25, the microblogging platform said in its maiden monthly compliance report as required by the new government IT rules .

The US-based company, which has been in the eye of a storm over its failure to comply with the new IT rules in India, has also named Vinay Prakash as its resident grievance officer for India to comply with the said rules.

Twitter, in the report titled ‘India Transparency Report: User Grievances and Proactive Monitoring July 2021’, said it had received 94 grievances via its grievance officer-India channel between May 26, 2021, and June 25, 2021, that included content on Twitter.

This includes complaints received from individual users with accompanying court orders.

Meanwhile , The company has named Vinay Prakash as its Resident Grievance Officer for India, according to the company’s website.

The US-based company has been in the eye of a storm over its alleged failure to comply with the new IT rules in India, which mandates, among other requirements, the appointment of three key personnel — chief compliance officer, nodal officer and grievance officer by social media platforms with over 50 lakh users. All the three personnel have to be residents in India.

As per the information updated on Twitter’s website, Vinay Prakash is the Resident Grievance Officer (RGO). Users can contact him using an email ID listed on the page.

“Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042,” the page further said.

Prakash’s name appears along with Jeremy Kessel, who is the Global Legal Policy Director, and is based in the US.

The company has also published its compliance report for the period of May 26, 2021, to June 25, 2021. This was another key requirement under the IT rules that came into effect on May 26.

Twitter had previously appointed Dharmendra Chatur as its interim resident grievance officer for India as required by the IT rules. However, Chatur stepped down last month.

Twitter has been at loggerheads with the Indian government over the new social media rules. The government has confronted Twitter over deliberate defiance and failure to comply with the country’s new IT rules, despite repeated reminders.

Twitter — which has an estimated 1.75 crore users in India — lost its legal shield as an intermediary in India, becoming liable for users posting any unlawful content.

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